The Release Room

Privacy policy

The Release Room | Privacy Policy | Effective date: 1 January 2026

The Release Room is committed to protecting your privacy and handling your personal information in a respectful, secure and transparent manner. This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect personal and sensitive information that is reasonably necessary to provide our services, including:

  • Your name, date of birth, address, phone number and email address.
  • Appointment and booking information.
  • Health and wellbeing information relevant to hypnotherapy services.
  • Intake forms, consent forms and session notes.
  • Payment and billing information.
  • Website usage data (via cookies or analytics, where applicable).

Health information is classified as sensitive information under Australian law and is handled with a higher level of care.

2. How we collect your information

We collect personal information when you:

  • Book an appointment online or in person.
  • Complete intake or consent forms.
  • Communicate with us via phone, email or website.
  • Attend a session.
  • Interact with our website or online services.

Where possible, information is collected directly from you.

3. How we use your information

Your information is used to:

  • Provide hypnotherapy and related therapeutic services.
  • Manage bookings, appointments and reminders.
  • Communicate with you about your care or appointments.
  • Maintain clinical records.
  • Process payments and issue invoices or receipts.
  • Meet legal, ethical and professional obligations.

We will not use your information for purposes unrelated to your care without your consent.

4. Disclosure of information

Your personal information will not be shared with third parties except where:

  • You have given consent.
  • It is required or authorised by law (e.g. mandatory reporting, court orders).
  • There is a serious risk to your health or safety or that of others.
  • It is necessary for business operations (e.g. secure practice management software, payment providers).

Where third-party service providers are used, we take reasonable steps to ensure they comply with privacy and security obligations.

5. Use of Cliniko and third-party services

The Release Room uses Cliniko as its practice management and online booking system. Cliniko securely stores personal and health information on servers that comply with Australian privacy and security standards.

We may also use trusted third-party services for:

  • Online payments.
  • Appointment reminders (email/SMS).
  • Website hosting and analytics.

Each third-party provider has its own privacy policy governing how your data is handled.

6. Storage and security of information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Security measures include:

  • Secure, password-protected systems.
  • Encrypted software platforms.
  • Limited access to personal information.
  • Secure storage of electronic records.

Personal information is retained only for as long as required by law or professional standards.

7. Access and correction

You have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or outdated information.

Requests can be made in writing and will be responded to within a reasonable timeframe.

8. Cookies and website analytics

Our website may use cookies or analytics tools to improve user experience and understand website traffic. This information does not typically identify you personally.

You may disable cookies through your browser settings if you prefer.

9. Complaints

If you have concerns about how your personal information has been handled, please contact us directly so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to this policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

11. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact:

The Release Room
Email: hello@thereleaseroom.com.au

Terms of use and booking agreement

Terms of use and booking agreement

The Release Room

By booking an appointment with The Release Room, you agree to the following terms and conditions.

  1. Nature of Services

The Release Room provides clinical hypnotherapy and complementary therapeutic services intended to support emotional wellbeing, stress reduction, behavioural change and personal development.

Hypnotherapy is not a substitute for medical, psychiatric, or psychological diagnosis or treatment. Clients are encouraged to continue working with their GP or relevant health professionals as required.

  1. Suitability and scope

Hypnotherapy may not be suitable for everyone. If you have a diagnosed psychiatric condition (including but not limited to psychosis, schizophrenia, bipolar disorder, or dissociative disorders), or are currently under acute mental health care, please contact us prior to booking to discuss suitability.

For clients under 18 years of age, parent or guardian consent is required.

  1. No Guarantees

While hypnotherapy can be highly effective, results vary between individuals. No specific outcomes can be guaranteed.

  1. Confidentiality

All sessions are confidential and handled in accordance with Australian privacy legislation.

Confidentiality may only be broken where required by law, including situations involving:

  • Risk of harm to yourself or others.
  • Mandatory reporting obligations.
  • Court orders or subpoenas.
  1. Appointments, Cancellations & Late Arrivals
  • A 50% deposit is required at the time of booking to secure your appointment.
  • The deposit is non-refundable in the event of:
    • Failure to attend (no-show), or
    • Cancellation or rescheduling within 24 hours of the scheduled appointment.
  • Cancellations or rescheduling made more than 24 hours prior to the appointment may have the deposit transferred to a future booking.
  • Late arrivals may result in a shortened session, with the full session fee still payable.
  1. Fees and payments
  • All fees are listed in Australian dollars (AUD).
  • The remaining balance (if applicable) is payable prior to or at the time of your appointment.
  • Deposits are applied toward the total cost of the session.
  1. Client responsibility

You acknowledge that outcomes depend on your active participation and engagement. Hypnotherapy is a collaborative process and is most effective when clients are open, committed and willing to apply insights between sessions.

  1. Personal information

By booking you consent to the collection and storage of personal and health information necessary to provide services, manage appointments and meet legal and professional obligations.

  1. Changes to terms

The Release Room reserves the right to update these terms at any time. The version in effect at the time of booking will apply.